Write the SOP before you hire
Adding people to an undocumented process does not scale it. It multiplies the variation. What to do in the six weeks before the req goes out.
Insights
Notes from inside the audit
Writing on operations, technology, telecom spend, and contracting — drawn from the work rather than from the trade press. No gated downloads and no newsletter wall.
Latest
Buy the problem, not the platform
Every failed technology purchase we have reviewed shared one trait: the requirements were written after the demo. A short discipline for not repeating it.
Your telecom invoice is not a bill. It is an argument.
Enterprise telecom billing is not designed to be audited. Here is where the money actually hides, in the order we usually find it.
More articles are published as engagements conclude and there is something worth generalizing from them.
Next step
Have a question one of these raised?
If something here maps onto a problem you are living with, we are happy to talk it through before there is any engagement on the table.